Frequently Asked Questions

Health and Safety

Your stay at Cliff House Hotel

FAQ

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Frequently Asked Questions

We are so looking forward to welcoming you to Cliff House Hotel. Over the past number of weeks and months we have been developing protocols and systems that will ensure, as far as possible, that our guests and teams health and safety is prioritised and all guests will have an enjoyable and safe visit. While we would very much like to keep everything as normal as possible you will see some of these protocols in action during your visit. We would also like to take this opportunity to ensure you are aware of other small changes that we have made in the medium term in order to comply with all official guidelines for reopening.

CHECKING IN

Our team will be on hand to assist you on arrival at the Hotel. We can still offer you valet/bell service, we have health and safety protocols in place to do this safely and efficiently however we understand if you would prefer to park your own car and not wish to have assistance with luggage during this time. You can let us know on arrival.

We kindly request that only one member of your party approach the reception desk for check in. A member of our team will confirm your details and escort you and your party to your room while maintaining social distance. Your registration card will be on your desk in your room and we ask you to sign that and drop it back to reception.

CHECKING OUT

Please kindly note that, to avoid congestion of guests at checkout, we will e-mail a copy of your bill to you on the morning of departure, ask for you confirm all is in order and afterwards we will charge your card on file. A copy of your final bill will be issued to you by e-mail once payment has been taken. This alleviates the need to visit the reception desk on check out.

Please note that the last checkout time must be maintained at a strict 12 noon in order to allow our team sufficient time to clean and sanitise all guest rooms before our next arrival.

SOCIAL DISTANCING

We are currently configuring areas of the hotel to comply with recommended social distancing. In areas where it is not possible to maintain distancing, such as on corridors or on stairs for example, we ask that you simply make efficient progress as you move through the hotel. Our team have also been trained to do the same.

WHAT IS YOUR CLEANING AND SANITATION PROTOCOL?

All spaces in the hotel will be cleaned and sanitised regularly  by a dedicated team of housekeeping personnel. Your room and everything inside will be completely sanitised prior to your arrival. Please note that we will not enter your room during your stay to complete stayover service or evening turndown service unless requested to do so. Please contact our reception team when you arrive if you would like to avail of this service.

DO I NEED TO MAKE A DINNER RESERVATION?

We recommend making any dinner reservations prior to your arrival with us to avoid any disappointment in terms of availability. We will have a dining host present in the main lobby between 12.30 and 9pm each day who can assist you on arrival. A full room service menu is also available.

DO I NEED TO MAKE A RESERVATION FOR BREAKFAST?

We will not be taking reservations for breakfast but we advise that guests might consider joining us prior to 10am in order to avoid significant queues caused by a reduced capacity in our restaurant due to distancing.

IS THE SPA OPEN?

The Well Spa and our indoor swimming pool will both open on the 29th of June for residents. All services including access to the pool need to be pre-booked. Swim times are allocated as half hour slots. Please email us here to request your time. Our steam room and jacuzzi may not be available during your stay.  Our spa treatments have been amended and revised to ensure optimum safety for you and our team. Please view our treatments here. Our team will sanitise the spa on a regular basis for your safety and our own.

WORKING TOGETHER

In order for us to continue to adapt and improve our policies as we begin to move forward we need you as the guest to assist us. We invite you to share your feedback with us directly. You can do this by speaking to our front desk team or by emailing us here

We will make all updates to our policies on this page so please check back for regular updates.
The Cliff House Hotel Team

 

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